FREQUENTLY ASKED QUESTIONS

How do I get started?

Select Book Now to explore all available online life coaching sessions and programs. Once you choose the option that feels right, you will complete a brief form, schedule a time that works for you, submit payment, and then your coaching journey begins.

Is this a welcoming space for everyone?

Yes. Adults 18 and older are welcome, and every person’s story is valued. Sessions are grounded in warmth, respect, and genuine connection.

What is the difference between coaching and therapy?

Coaching is a supportive partnership that focuses on your goals, mindset, and the steps that move you forward. It helps with confidence building, burnout support, new perspectives, and space to pause and reset. Coaching does not diagnose or treat mental health conditions. If you are in crisis or need immediate support, please contact the 988 Lifeline.

Do you offer faith based coaching?

Yes. If you’d like your sessions to include guidance from a biblical Christian perspective, simply indicate this on your intake form when you book, and we will match you with the right coach. Faith-based coaching is always provided in a way that respects your comfort level.

What coaching tools does Innerloom use?

nnerloom uses supportive coaching methods rooted in practical mindset strategies. These include reflective questioning, values-based exploration, and gentle awareness-building exercises to help you understand your thoughts, shift unhelpful patterns, and strengthen self trust. All approaches are used in a coaching-focused way that supports your goals.

What is CBT and REBT in a coaching context?

CBT stands for Cognitive Behavioral Therapy. REBT stands for Rational Emotive Behavior Therapy. In a coaching context, they inspire tools that help shift unhelpful thinking patterns that block progress. These methods support performance, clarity, and confidence, not clinical treatment.

What is your refund policy?

Full refunds are available if you email your coach to cancel at least 48 hours before your life coaching session. Cancellations with less than 48 hours notice and completed sessions are not refundable. Packages can only be refunded if none of the sessions in the package have been used.

What is your cancellation policy?

You may cancel or reschedule with at least 48 hours notice by using the client portal and notifying your coach by email. Cancellations made with less than 48 hours notice are charged the full session fee. Please review the full agreement at checkout.

What platforms do you use for scheduling and virtual sessions?

Innerloom uses secure third-party platforms including CoachVantage, Google Meet, Stripe, and PayPal. These help keep your scheduling, virtual sessions, and payments organized and smooth.

We Are Here to Support You

If you have additional questions, fill out the form below and we will be glad to assist.